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From the moment you contacted your moving company, they put their best foot forward. Your sales people were likely personable, they might even feel like friends. Once moving day hits, though, you may find a crew of people who are far more abrupt and if you pick up the phone, you might find dispatchers who are downright curt.

While this might be a little intimidating, it’s far from personal. Movers’ and dispatchers’ number one priority is to get you from point A to point B in a timely manner and without incident.

Still, it’s not unheard of for movers or dispatchers to come across as a little rude. That’s not acceptable.

Identify your point of communication

A moving crew always has a foreman or crew leader. He or she should be your main point of contact. While the rest of the crew should never be rude, any instructions or criticisms should be directed at the crew leader.

Take them on a tour

Do a walkthrough of your home. Point out any items that might need special care and note the items you would like the movers to pack. If there are items you plan on moving yourself, let the movers know and set them aside.

Don’t be afraid to call the dispatcher

Dispatch is one of the most stressful jobs in the moving industry. It’s their job to assign the movers, make sure they arrive on time and provide them with all of the instructions. It’s also their job to supervise the move, completely sight unseen. You can see why it’s so stressful. If the dispatcher seems somewhat short on the phone, don’t take it personally. They want you to be happy, but they also want the move to go smoothly and as contracted. If, for example, there’s more packing or more items than anticipated, it’s the dispatcher’s job to instruct the movers, but they also have a bit of flexibility to help alleviate misunderstandings.

Call your sales person

Your sales person shouldn’t drop the ball once the movers arrive, but don’t be surprised if they don’t immediately pick up the phone. If there is a misunderstanding, though, it probably begins with your sales person. It’s in their interest to straighten it out.

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